What we do

Customer Acquisition

CRM & Loyalty

Publications

Fulfilment and Contact Solutions

Affinity Partnerships

Research

Mobile Engagement

Staff Motivation

On Pack Promotions

Competitions

Profit in business comes from repeat customers, customers that boast about your product or service, and that bring friends with them.

W Edwards Deming

Customer Relationship Management & Loyalty

Customers are now more promiscuous than ever. Every day they will be constantly bombarded with messages from alternative suppliers, price comparison sites, ‘money expert’s plus other influences. So, it’s more important than ever to ensure your customers remain loyal.

We’ve developed strategies to maintain long term customer loyalty and encourage our clients customers to ‘do more’ with their brand.

Specifically, we have strategies that:

  • Improve retention & renewal rates
  • Drive purchase frequency, cross sell and up sell
  • Increase annual or lifetime spend
  • Promote customer loyalty and advocacy
  • Increase brand advocacy by  ‘delighting’ customers

‘Save’ customers who are looking to switch to another brand